HOW TO GET SUPPORT 

You have several ways of logging a support call with us. The method you use will depend on the urgency of the issue at hand and also your preferred way of contacting us. You can contact us by phone or email.

• To log a support call by phone, please call our office on (08) 8445 6377
• To log a support call by email, please send an email message with details of your issue to support@calvert.net.au

Due to the nature of our business, it is not always possible to have someone in the office monitoring the telephones or email. If your call is diverted to our answering service please leave your name, contact details and a brief description of the issue at hand. We will respond within 24 hours and generally within the same day.

If your call is an emergency, you can call the mobile number provided on the answering service message. This may go to voice mail too (depending if we’re on an existing phone call, in a meeting or out of range) but please leave your details as indicated above and we will respond as soon as possible.

Once your call is logged with us, it is entered into our job tracking system, assigned to a technician and then dealt with as soon as possible. Please note that it is not always possible to provide a response immediately however we will do our best for you.

Our aim is to make the whole process as simple and stress free as possible. If you have suggestions for how this process can be improved, please let us know.